Privacy Policy

Privacy Policy Last updated: June 2018

This privacy policy applies to the website www.hotelcalador.com.

Please read it carefully. Here you will find important information about the processing of your personal data and the rights granted to you by current regulations on the subject.

We reserve the right to update our privacy policy at any time due to business decisions, as well as to comply with potential legislative or jurisprudential changes. If you have any questions or need clarification regarding our Privacy Policy or your rights, you can contact us through the channels indicated below.

You declare that the data you provide us, now or in the future, are correct and truthful, and you agree to notify us of any changes. If you provide personal data of third parties, you agree to obtain prior consent from the affected parties and inform them of the contents of this policy.

Generally, the fields in our forms marked as mandatory must be filled out to process your requests.

Who is responsible for processing your data? The data controller for the personal data collected on this website is: Responsible: HOTEL CALA D’OR S.A.

CIF: A07120843

Postal Address: AVDA. DE BÉLGICA, 49, 07660 CALA D’OR, ILLES BALEARS, SPAIN

Contact email: reservas@hotelcalador.com
Phone: +34 971 657 249

Data Protection Contact: rafael@hotelcalador.com

What personal information do we collect? The data we process are obtained:

  • From the forms you fill out and the requests you make on the website, for example, when you subscribe to our newsletters, upload content such as photos, videos, and/or comments, book a room, or register as a candidate for recruitment. We also process data included in requests and inquiries we receive by email or through your calls.
  • From analytics obtained from user navigation on the website, whether registered or not.

The data we collect are provided either directly by you or by third parties processing requests on your behalf, such as the reservation holder or travel agencies.

The categories of data we typically process include:

  • Identification and contact details, ID card or passport;
  • Personal characteristics data, such as language, gender, date of birth, and nationality;
  • Data related to your reservation and contact history;
  • Economic and transaction data;
  • Data related to your browsing, such as the IP address you use to connect to the website, weblogs, pages visited, or actions performed on the site. We use cookies and similar technologies for this, which may involve tracking your browsing. More information is available in our cookie policy at hotelcalador.com/en/cookie-policy.
  • Data generated by your use of social networks that you have chosen to share with us (e.g., likes and comments).

What will we use your data for? We process our clients’ and users’ data for the following purposes:

  • To manage the relationship with them;
  • To process your requests, inquiries, and deliver the contracted services.
  • To assess the quality of our services.
  • To comply with our legal obligations, for example, in accounting and tax matters.

The data of website users are also processed for the administration, management, and control of the website and its restricted access areas, and for statistical purposes and website improvement.

We process client and user data for the following commercial purposes:

  • We send commercial communications to our clients and users. These communications relate to products or services marketed by the hotel, specifically regarding tourist accommodation.

Who can we share your data with? We will not share your data with third parties except with your prior consent, when necessary to process your requests or deliver the contracted services, for example, communicating transaction data to fraud detection platforms to detect and prevent fraudulent payments, or to comply with our legal obligations.

Legal basis for processing. The basis for processing your data is the management of the legal relationship established with you, the provision of requested or contracted services, and compliance with legal obligations, especially those applicable in accounting, tax, tourism, or traveler security and control matters.

The following processes are based on legitimate interest:

  • The management of website security and the adoption of fraud detection and prevention measures are based on our legitimate interest in ensuring the security of our systems and transactions.
  • The preparation of statistics and quality control is based on our legitimate interest in evaluating our services.
  • The commercial tracking of your requests, sending commercial communications, and consolidating commercial databases are based on our legitimate interest in promoting products or services marketed by the hotel, as well as your consent to receive such communications electronically.
  • The analysis of consolidated customer data is based on the hotel’s interest in processing this information for internal administrative purposes.

The following processes are based on your consent, without the withdrawal of such consent affecting the provision of contracted services:

  • Sending offers and commercial communications.
  • Creating browsing profiles based on information obtained through cookies or similar technologies.

How long will we keep your data? Generally, we keep your data for the duration of your relationship with us and, in any case, for the periods stipulated by applicable legal provisions, for example, in accounting and tax matters, and for the time necessary to handle potential liabilities arising from the processing. We will delete your data when they are no longer necessary or relevant for the purposes for which they were collected.

Specifically:

  • Information related to browsing will be deleted once the website connection is completed and statistics have been generated.
  • Data processed for commercial purposes will remain active until you request their deletion. Records that confirm your consent for these purposes, such as logs of electronic form submissions, will be retained for the duration of the processing and applicable prescription periods.

What are your rights? You have the right to obtain confirmation of whether or not we are processing your personal data and, if so, to access them. You may also request that your data be rectified if they are inaccurate or completed if incomplete, and request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

Under certain circumstances, you may request the restriction of the processing of your data. In this case, we will only process the affected data for the establishment, exercise, or defense of legal claims or for the protection of others’ rights. Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons overriding your interests or rights and freedoms, or for the establishment, exercise, or defense of claims. Likewise, under certain conditions, you may request the portability of your data so that they are transmitted to another data controller.

You may revoke the consent given for specific purposes without affecting the lawfulness of the processing based on consent prior to its withdrawal, and file a complaint with the Spanish Data Protection Agency.

To unsubscribe from processing for commercial purposes, you can send an email to the following address: reservas@hotelcalador.com.

To exercise your rights, you must send us a request accompanied by a copy of your national identity document or another valid document identifying you, either by postal mail or email to the addresses indicated in the section “Who is responsible for processing your data?”

You can obtain more information about your rights and how to exercise them on the Spanish Data Protection Agency’s website at http://www.agpd.es.